Return Policy
At e-NutritionStore.com, we are committed to your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Condition: Products must be returned in their original, unopened, and unused condition. Opened or used items are not eligible for a refund unless the product is defective or damaged.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
The following items are non-returnable:
- Products marked as final sale or clearance.
- Gift cards.
- Opened or used consumable products, unless defective or damaged upon arrival.
Defective or Damaged Items
If your item arrives damaged or defective, please contact our customer support team within 7 days of receipt. We may require photos or additional information to process your return or replacement.
Return Process
- Contact Us: Submit your return request in the form provided below.
- Approval: Once your return is approved, we will provide a return authorization and shipping instructions.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping method.
- Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order.
Questions or Concerns
For any questions or concerns regarding our return policy, please contact our customer service team at [email protected].
Thank you for shopping with e-NutritionStore.com!